Get a GP Appointment faster with Anima

How do I use Anima?

1. Submit a request

Submit a request for a GP appointment by clicking one of the following:

  • Click here if you're a registered patient of Gravesend Medical Centre
  • Click here if you're a registered patient of Parrock Street Surgery
2. Review

One of our experienced GPs will review each request that comes in, on the day it comes in. GPs may message you for more information, invite you in for an appointment or pass your request onto the relevant member of our team.

3. Outcome

You will be informed of the outcome of every request. We aim to respond to every request on the same day, although some routine requests may take a few days.

Click here to submit an Anima request 3

FAQ's

What is Anima?
Anima is our new online request service. It lets you contact the practice securely online-without waiting on hold or needing an app.
 
When can I use it?
Anima is open Monday to Friday, 8am–6:30pm. If we’ve reached safe capacity for the day, you can still submit routine requests for later. Urgent? Call reception, 111, or 999.
 
What can I use it for?
  • Appointments
  • Sick notes
  • Long term condition reviews
  • Repeat Prescriptions
  • Admin queries
  • Referrals or follow-up questions
I don’t have internet access - what now?
Call reception & select option 1 to speak to our Virtual Care Navigator Andi, who will complete the form on your behalf. 
 
Is my data safe?
Yes. Anima is certified to NHS and UK government standards. All data stays in the UK and is encrypted.

Page last reviewed: 03 August 2026
Page created: 25 July 2026